Fulton County Government, long known for providing excellent customer service, is taking time to celebrate National Customer Service Week, October 3 – 7, 2022. Committed to customer service excellence, Fulton County integrates consistent, courteous, and accurate quality service into everyday performance.
National Customer Service Week received an official proclamation by the U.S. Congress in 1992 to help recognize the importance of good customer service along with those committed to providing it every day. In Fulton County, the Customer Service Division provides information on who to contact for services, can assist customers who need information in a language other than English, offers communication services for the hearing impaired, and can have documents notarized.
“People don’t think of great customer service and government as being synonymous, but at Fulton County, pleasing the citizen as a customer is our first priority,” said Fulton County Manager Dick Anderson. “Everything from kiosks, customer information desk, and a dedicated call center to tying all employee compensation to customer satisfaction metrics have helped to set a new standard for customer service in local government.”
“Providing quality service is what we are all about in Fulton County,” said Customer Service Division led Brigitte Bailey. “Our customers are like any consumer. They want to be listened to and they want a provider that’s easy to work with who will always have their back. The professionals in our customer service department, understand this completely, which is why they put their hearts into providing top notch service daily.”
Throughout Customer Service Week, the county will host a number of celebrations including the presentation of a Proclamation during the October 5 Board of Commissioners Meeting. There will also be surprise visits to departments to honor the quality customer service being provided. On Friday, October 7, the invitation only Customer Service Legends Luncheon will be held. This event will showcase those individuals recognized for the high level of customer service they provide each day.
The Customer Service Division in Fulton County also offers a self-serve center with computers and internet access for residents to conduct official county business. For more information, visit fultoncountyga.gov.
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